Privacy Policy
The Grey
Effective Date: July 3, 2025
Website: www.thegreytherapycompanion.org
Introduction
The Grey is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website and services.
By accessing The Grey, you agree to the terms of this Privacy Policy.
Collection of Personal Information
We only collect personal information that is reasonably necessary for our functions and activities. This may include:
Personal information you voluntarily provide:
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Name and email address (e.g., for subscriptions or support)
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Journal entries, mood logs, or self-reflections
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Feedback or communication via our contact forms
Automatically collected data:
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IP address, browser type, device information
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Usage patterns, pages visited, session duration
We will always aim to collect personal information directly from you unless it is unreasonable or impractical to do so.
Use of Personal Information
We use your personal information for the following purposes:
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To provide mental health tools and journal functionality
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To personalise your experience and suggest coping strategies based on your activity
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To improve website functionality and understand user needs
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To communicate with you (e.g., updates, newsletters — only if opted in)
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To comply with legal obligations
We will not use your information for any secondary purpose unless you have consented or it is required or authorised by law.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information only:
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To service providers who help us operate the website (e.g., cloud hosting, analytics)
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When required or authorised by Australian law or a court/tribunal order
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When you have given explicit consent
All third parties we engage are contractually bound to protect your personal information and comply with the APPs.
Storage and Security
We store data securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:
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Data encryption
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Secure servers and limited access
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Regular system monitoring
We retain personal information only for as long as necessary to fulfil the above purposes, unless required otherwise by law.
If data is stored overseas (e.g., via cloud services), we take reasonable steps to ensure those providers comply with standards equivalent to the APPs.
Access and Correction
You have the right to:
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Access your personal information
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Request correction if you believe the information is inaccurate, out-of-date, or incomplete
To make a request, please email us at thegreydirector@gmail.com. We may need to verify your identity before actioning the request.
Anonymity and Pseudonymity
Where practicable, you have the option to interact with us anonymously or using a pseudonym — for example, by using anonymous journaling features without signing in.
Some services may not be available without identifying information.
Cookies and Tracking Technologies
Our website uses cookies and analytics tools to understand how users interact with our content and improve your experience.
You can disable cookies through your browser settings, although doing so may impact some functionality.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We encourage users to read their privacy policies.
Complaints
If you believe we have breached the APPs or mishandled your information, please contact us first. We will respond promptly and do our best to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
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Website: www.oaic.gov.au
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Phone: 1300 363 992
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Email: enquiries@oaic.gov.au
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on our website with the updated date.
Contact Us
If you have any questions or concerns about this policy or your data, please contact us at:
The Grey
Email: thegreydirector@gmail.com
Website: www.thegreytherapycompanion.org